Field Service Technician – Plumber

Charlotte, NC
Posted 2 years ago


Quench USA, Inc. is a provider of filtered water systems, including bottleless water coolers, ice machines, sparkling water dispensers, and coffee brewers to approximately 40,000 institutional and commercial customers, including more than half of the Fortune 500. Headquartered in King of Prussia, PA, Quench has sales and service operations across the U.S. Quench is a subsidiary Culligan.

We are currently seeking a North Carolina plumber with an active Plumbing, Class 1 license, for our Charlotte, NC market to perform and supervise installations on our filtered water systems, including bottleless water coolers, ice machines, sparkling water dispensers, and coffee brewers. This includes installations as well as maintenance repairs, and preventative maintenance. The plumber also acts as the face of Quench, providing a positive customer service experience during site visits. The plumber will report to the Field Service Manager and will operate a company vehicle. We provide a hands-on training process upon hire.

A typical schedule for the plumber is Monday-Friday, 7:00AM-4:00PM. This may slightly vary depending on service market.

Essential Functions:

Responsible for installations and supervision of various equipment installations
Assist technicians with installations and service where needed
Visual installation inspections
Perform service agreement tasks and other job-related duties as assigned
Responsible for following company and customer safety policies and procedures
Maintain and comply with company vehicle maintenance policy and procedures
Plumber will have strong technical and mechanical aptitude
Plumber will have familiarity with basic tools and maintain ability to transport both equipment and tools to customer sites
Electronically transferring customer and company information
Regular and reliable attendance
Some overnight travel required


North Carolina Class 1 Plumbing License required
Plumbing experience in equipment repair and maintenance
Knowledge of North Carolina plumbing codes and regulations
Technical school degree preferred
General Computer Skills required
Microsoft Office experience preferred
Must have good verbal and written skills
Ability to learn the internal workings and repair approaches to repairing water coolers
Ability to work in a fast pace environment where quantity and quality go hand in hand
A clean work record and ability to pass a pre-employment drug screen
Physical requirements include ability to bend, squat, walk with heavy equipment, climb ladders, and lift 70+ pounds
Valid driver’s license
Must be at least 21 years old

Benefits & Perks:

Company vehicle & gas card
Health insurance
Dental insurance
Vision insurance
Flexible Spending Account
Life Insurance
Disability Coverage
401(k) Plan with Employer matching
Tuition Reimbursement
Generous PTO
Employee Referral Bonuses

At Quench, there are plenty of opportunities for people who:

Communicate; collaborate; share ideas, successes and failures equally
Are dependable, committed, energetic and up-beat
Look to solve problems, go the extra mile, are team players
We call this “Quenchiness” — it’s rewarded openly and tangibly. We work hard while having fun every chance we get.

Quench offers competitive salary and benefits, performance bonuses, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Job Features

Job CategoryNorth Carolina Plumbing Jobs

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